Application Support Specialist

Position Title: Application Support Specialist
Location: Tbilisi, Head Office
Position Type: Full Time                                          
Department: IT and Banking Systems Development Department
Application Deadline: July 16, 2024

What we offer:

  • Ability to work and grow in the international environment
  • Friendly and supportive team
  • Competitive compensation and benefits package with flexible working conditions
  • Support in learning and development
  • Openness to innovative approaches

Major Duties and Responsibilities:

  • Identify and resolve technical issues in the business application systems, ensuring that all problems are resolved in a timely and efficient manner;
  • Escalate application-related problems to the vendor support or software development team when necessary, and follow up on the resolution of these issues;
  • Install, monitor, update, and upgrade existing applications and banking software, ensuring that all systems are up-to-date and functioning properly;
  • Manage systems (applications) in test environments, including installation, upgrades, and troubleshooting, to ensure that all systems are fully functional before deployment;
  • Resolve issues and requests by executing appropriate SQL scripts, ensuring that all scripts are accurate, efficient, and fully tested before deployment;
  • Create and manage system documentation, including the Jira service catalog and print forms in core banking systems, to ensure that all documentation is accurate, up-to-date, and easily accessible.

Qualifications Required:

Education:  Bachelor or related field with 1 year of recent and relevant work experience.

Work Experience: Min. 1 year of working experience on a similar position.

Languages: Good knowledge of English, Knowledge of Russian is preferred.

Skills and Competencies Required: 

  • General Knowledge of Alta software products (B6; LMS);
  • General knowledge of database technologies (MS SQL, Oracle).

 

Only shortlisted candidates will be contacted. We wish you good luck.

 

 

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